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<blockquote data-quote="Fear Not Tarantulas" data-source="post: 219579" data-attributes="member: 3488"><p>Greetings Kevin. I don't know of any dealer who will do a refund for a DOA when the customer refuses to send a photo. Below is the response I gave to the BBB when you sent in the complaint. They refused to publish it because you refused to provide a photo. </p><p></p><p>We have the best live guarantee in the industry, but we do have a couple of requirements for the guarantee to be in effect. These requirements are for the safety of the animals we deal with. We require customers to let us know about any problems within 2 hours of the package being ready for pickup from FedEx. Mr. Levites called our shop at 2:30 and emailed us at 3:00. The package was ready for pickup at 9:00 am and was picked up at 10:28 am. We would have needed to be alerted to any problem by 11:00 am. We asked Mr. Levites for a photo of the deceased spiderling and would have worked with him had he provided this. The spiderling he ordered was small, about 3/4", but certainly not too small to take a photo of. Everyone who sells live animals will always require proof that one was received deceased. All these things were agreed to by Mr. Levites via email when he confirmed the shipping arrangements. We have emails that are time stamped documenting all communication. We take the safety of the animals we ship very seriously. The safeguards we have in place helps ensure the receipt of a deceased spiderling is extremely rare. Our track record can be seen by looking at our reviews on our website and Facebook page. If Mr. Levites had simply provided a photo we would have been glad to work with him.</p></blockquote><p></p>
[QUOTE="Fear Not Tarantulas, post: 219579, member: 3488"] Greetings Kevin. I don't know of any dealer who will do a refund for a DOA when the customer refuses to send a photo. Below is the response I gave to the BBB when you sent in the complaint. They refused to publish it because you refused to provide a photo. We have the best live guarantee in the industry, but we do have a couple of requirements for the guarantee to be in effect. These requirements are for the safety of the animals we deal with. We require customers to let us know about any problems within 2 hours of the package being ready for pickup from FedEx. Mr. Levites called our shop at 2:30 and emailed us at 3:00. The package was ready for pickup at 9:00 am and was picked up at 10:28 am. We would have needed to be alerted to any problem by 11:00 am. We asked Mr. Levites for a photo of the deceased spiderling and would have worked with him had he provided this. The spiderling he ordered was small, about 3/4", but certainly not too small to take a photo of. Everyone who sells live animals will always require proof that one was received deceased. All these things were agreed to by Mr. Levites via email when he confirmed the shipping arrangements. We have emails that are time stamped documenting all communication. We take the safety of the animals we ship very seriously. The safeguards we have in place helps ensure the receipt of a deceased spiderling is extremely rare. Our track record can be seen by looking at our reviews on our website and Facebook page. If Mr. Levites had simply provided a photo we would have been glad to work with him. [/QUOTE]
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