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<blockquote data-quote="BugsInCyberspace" data-source="post: 81743" data-attributes="member: 4012"><p>Feedback is a very important resource for future customers and fortunately a very good one let me know about your post.</p><p></p><p>Here is the background on my transaction with Vladimir, above.</p><p></p><p>1. His order shipped on 4/5, including an extra mantis as he correctly noted. We actually mutually agreed to hold the order an extra day because his weather had taken a dive.</p><p>2. His order was delivered on time, 4/7, and the mailman tried to deliver it at 11:33AM but he was not home to receive it. Though it did not come up during our conversation, missing the first delivery attempt invalidates his live guarantee. But everything arrived alive anyway.</p><p>3. Five hours after their first delivery attempt, he signed for his package after it rode around in the non-weather-controlled back of a postal vehicle.</p><p>4. April 14th--ONE WEEK AFTER delivery--he contacted me and told me that 5 of his mantises died in the previous 24 hours.</p><p>5. April 15th, he told me that two more died.</p><p>6. I patiently and with genuine curiosity entertained all his questions and we wrote back and forth in an attempt to identify a cause of death. The only factor that I could point to as questionable in terms of what was in the cage was the moss he used. Moss can harbor bacteria. In the end, we agreed that the deaths did not make sense given our mutual experiences with many mantises. At no point did he blame me or ask for replacements (which is good because they died as as a result of his care, or lack there of).</p><p></p><p>Now, that he missed the first delivery attempt is a point I will concede is irrelevant. It is ONLY irrelevant simply because his mantises were not only ALIVE ON ARRIVAL, but lived another 7 days. Had he lost one or three or seven on arrival, we would have had a small discussion about his missing the first delivery attempt.</p><p></p><p>He says in his feedback post above that one died shortly after arrival, but in his first email to me about the mantises on 4/14 he specifically said that the first five died the previous day. It is fine if he is merely simplifying things for his reading audience, here, but little omissions add up and begin to suggest that larger ones may lurk beneath the surface.</p><p></p><p>I acknowledged that we both felt it was unusual, given our mutual and vast experience in raising mantises for this to happen. I told him that his letter to me with news of his mantises dying so long after arrival and in such quick succession was unusual in my 20 years of selling them. In fact, that was my last letter to him and he did not reply again. His feedback post takes some great liberties in making it sound like I was specifically blaming the moss. I was not. Like himself, I could not identify a cause of death.</p><p></p><p>Mantises are not difficult insects to keep alive. Sick mantises don't eat the numbers of flies yours supposedly did. One might, but not all of them. Why? Because they were obviously not sick when they arrived. Not once did I say this in our email conversation 7 or so weeks ago, but it is rather clear to me that he did not provide them the proper care or that something of a chemical or contaminant nature factored in on the receiving end. Bleach residue in cleaned cups...re-used moss? I can't possibly know. The unusual death of his mantises remains a mystery to me. His accusation that I "screwed him over" leaves nothing to mystery, however. Neither is it a mystery why his post count on this forum is 1.</p><p></p><p>Vladimir, it is very hurtful to attempt to damage a very committed dealer's reputation through accusations when YOU don't know why they died. Frustration is understandable, and I shared in your frustrations but if you are fair you will ask yourself if your frustrations are with me, or with the situation. Obviously, there must be a statute of limitations in how long a dealer is responsible for the lives of animals after they arrive. You agreed to my terms and conditions for live arrival. While that is all our agreement extends to, I do often make exceptions for gray areas and bend my own rules when it is reasonable to do so.</p></blockquote><p></p>
[QUOTE="BugsInCyberspace, post: 81743, member: 4012"] Feedback is a very important resource for future customers and fortunately a very good one let me know about your post. Here is the background on my transaction with Vladimir, above. 1. His order shipped on 4/5, including an extra mantis as he correctly noted. We actually mutually agreed to hold the order an extra day because his weather had taken a dive. 2. His order was delivered on time, 4/7, and the mailman tried to deliver it at 11:33AM but he was not home to receive it. Though it did not come up during our conversation, missing the first delivery attempt invalidates his live guarantee. But everything arrived alive anyway. 3. Five hours after their first delivery attempt, he signed for his package after it rode around in the non-weather-controlled back of a postal vehicle. 4. April 14th--ONE WEEK AFTER delivery--he contacted me and told me that 5 of his mantises died in the previous 24 hours. 5. April 15th, he told me that two more died. 6. I patiently and with genuine curiosity entertained all his questions and we wrote back and forth in an attempt to identify a cause of death. The only factor that I could point to as questionable in terms of what was in the cage was the moss he used. Moss can harbor bacteria. In the end, we agreed that the deaths did not make sense given our mutual experiences with many mantises. At no point did he blame me or ask for replacements (which is good because they died as as a result of his care, or lack there of). Now, that he missed the first delivery attempt is a point I will concede is irrelevant. It is ONLY irrelevant simply because his mantises were not only ALIVE ON ARRIVAL, but lived another 7 days. Had he lost one or three or seven on arrival, we would have had a small discussion about his missing the first delivery attempt. He says in his feedback post above that one died shortly after arrival, but in his first email to me about the mantises on 4/14 he specifically said that the first five died the previous day. It is fine if he is merely simplifying things for his reading audience, here, but little omissions add up and begin to suggest that larger ones may lurk beneath the surface. I acknowledged that we both felt it was unusual, given our mutual and vast experience in raising mantises for this to happen. I told him that his letter to me with news of his mantises dying so long after arrival and in such quick succession was unusual in my 20 years of selling them. In fact, that was my last letter to him and he did not reply again. His feedback post takes some great liberties in making it sound like I was specifically blaming the moss. I was not. Like himself, I could not identify a cause of death. Mantises are not difficult insects to keep alive. Sick mantises don't eat the numbers of flies yours supposedly did. One might, but not all of them. Why? Because they were obviously not sick when they arrived. Not once did I say this in our email conversation 7 or so weeks ago, but it is rather clear to me that he did not provide them the proper care or that something of a chemical or contaminant nature factored in on the receiving end. Bleach residue in cleaned cups...re-used moss? I can't possibly know. The unusual death of his mantises remains a mystery to me. His accusation that I "screwed him over" leaves nothing to mystery, however. Neither is it a mystery why his post count on this forum is 1. Vladimir, it is very hurtful to attempt to damage a very committed dealer's reputation through accusations when YOU don't know why they died. Frustration is understandable, and I shared in your frustrations but if you are fair you will ask yourself if your frustrations are with me, or with the situation. Obviously, there must be a statute of limitations in how long a dealer is responsible for the lives of animals after they arrive. You agreed to my terms and conditions for live arrival. While that is all our agreement extends to, I do often make exceptions for gray areas and bend my own rules when it is reasonable to do so. [/QUOTE]
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